Last updated: 22 March 2026

The Sonos app update saga has been one of the most dramatic stories in consumer tech over the past two years. What started as a routine redesign in May 2024 spiralled into a full-blown crisis: broken features, a tanking share price, layoffs, and ultimately the departure of CEO Patrick Spence. Fast forward to 2026 and there's a new boss, new hardware, and yet another app overhaul on the horizon. Here's the full story of what went wrong, what's been fixed, and where things stand right now.

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